Return/Exchange Information

 Order Type For Store Credit  For a Refund
US Order Under $75 USD Postage Costs Paid by Customer Postage Cost Paid by Customer 
US Order Over $75 USD Free Return Label
Postage Cost Paid by Customer
International Order
Postage Cost Paid by Customer
Postage Cost Paid by Customer

 

 

Return address: 

MPE Athletics Inc.
1773 West San Bernardino Rd
Unit B17 
Covina, Ca 91790

Our return process is quite simple so no worries! Please read the information below for instructions and a few guidelines as to what items may be returned. 

********Please be aware that the items returned must have their original tags, contain no stains, must be odor-less, and be in their original conditions. We will only accept returns if the item(s) is eligible to be resold. Clearance sale items are final sale. Items that are not in our clearance sale section and were purchased with a discount code are eligible to be returned. 

All returned items are inspected thoroughly. We kindly ask to please do not wash the item or wear item and return it, it will not be accepted or processed. Thank you ! (:

Questions Regarding the Return Process 

What do I need to include in my return package?

Please include the invoice in your package or a small note stating;

  • Name Used to Place order
  • Order Number
  • Items Returned
  • Reason for Return
  • Special Notes (if any)

This is my first time returning products, what does your company recommend?

Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS First Class Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcomed to use other shipping services but they will vary in prices depending on the company and shipping method.

**Please save tracking number or return shipping receipt in case the package gets lost during the transit process. 

Do I have to pay the shipping fees to return the items or will you send me a return label?

Unfortunately we do not provide return labels, all shipping fees must be paid by the customer. We provide a free return label for store credit returns only if the order was over $75 USD. Please email us with the list of items you would like to return to claim your free return label.

How long do I have to return my item(s)?

Please return the items within 4 weeks of the delivery date stated on the tracking information.

Do you hold items for returns?

No unfortunately due to excessive hold requests, we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.

What will I receive for my return?

For store credit, you will be receiving a store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. 

The image below displays where you will input your store credit gift card code at checkout.

Do I save my tracking number to prove that I returned my items?

Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.

I’m missing an item/my item arrived damaged or with a defect!

Please email us contactshopmpe@gmail.com as soon as possible with images attached.

 

Please email us if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed the process up for you. 

* Items must be in their original condition in order to be returned.

*Sale Items are final sale (items purchased in the clearance sale section) Items that were purchased with discount code and were not in the clearance sale section are eligible to be returned. 

 

Contact Information

Email: contactshopmpe@gmail.com